Frequently Asked Questions – APPOINTMENTS
What happens when I call the 24 hour call center?
When you call the 24 hour call center during business hours, you will reach our office directly and we are happy to answer any questions. After hours, you will reach a “live” person and may leave your name, phone number, and message and a representative will call you back within 24 hours.
How do I schedule a free in-home consultation?
You may use any form on this website to request a call back or call the 24 hour call center at 1-818-773-0225. We guarantee your appointment time to the hour, not three or four hours.
What happens during my free in-home consultation?
An experienced representative will arrive to your home within the hour of your scheduled appointment time to discuss the scope of your project and show you samples of window styles and materials. Your consultation can last between one and three hours.
Do I need an appointment to come by the showroom?
If you are in the area and would like to walk-in our showroom, you are always welcome. For a one-on-one demonstration or in-depth price quote, please call ahead for an appointment.
Frequently Asked Questions – SAVING MONEY
How can I save money on replacement windows?
Vinyl and aluminum are the most affordable options for replacement windows. Another way to save money is to upgrade to energy efficiency packages which benefit you in the long run by conserving energy. Using recycled materials is another way to cut costs and still have a very nice look to your windows. Finally, you can often get a better deal buying windows and doors from the same manufacturer. Financing is available.
How does the the Federal Tax Credit Program Work?
To be eligible for tax credit, windows, doors, and skylight must meet ENERGY STAR program requirements:
- Be installed in a taxpayer’s primary residence.
How do I claim my tax credit?
Federal Tax Credit claims should be submitted with your taxes from the year the windows and doors are installed. The IRS form for requesting the home improvements tax credit is IRS Form 5695. Homeowners should retain the manufacturer’s NFRC certification label with their records, but are not required to submit it with their tax return. U-Factor and Solar Heat Gain Coefficient (SHGC) ratings can be found on the National Fenestration Rating Council (NFRC) label that is affixed to every window and patio door unit manufactured.
Frequently Asked Questions – MANUFACTURERS
What manufacturers do you carry?
- JT Windows
- Ply Gem
What is the difference between manufacturers?
The main difference is in the durability of product, insulation rates, energy savings, and noise reduction. Most of the manufacturers we carry offer recycled options. All of them offer both windows and doors. Your representative will suggest manufacturers which match your project needs.
Should I buy windows and doors from the same manufacturer?
It’s a good idea to get windows and doors from the same manufacturer because you can often get a better deal. Plus, it’s easier to keep track of the warranty information.
Do doors come with hardware?
All entry doors arrive without hardware except standard manual locks. All patio doors arrive with hardware. Some manufactures offer hardware upgrades for an additional charge.
What upgrades can I get?
Each manufacturer has different standards of upgrades which can include improved thermal performance, noise reduction, energy efficiency, insulation, security, privacy, safety, glass strength and thickness, grids, locks, and curb appeal.
Frequently Asked Questions – SERVICES
Do you paint or repair windows?
We are not a window painting or repair company because we specialize in window installation.
Who installs my new replacement doors and windows?
We are proud to offer you true craftsman installation. Our installers make sure that the installation is in compliance with CA building code. The importance of installing a window correctly is to prevent moisture build up or water leaks, even if you hold a water hose directly at the window. It’s important to seal around the perimeter of the window with waterproof membrane, strips of metal flashing, and caulk. A craftsman installation is a more detailed installation and gives your home that finished look.
How long does installation take?
Our installation process is unique because we offer you a three day cancellation agreement prior to ordering your windows or doors from the manufacturer. This gives you the chance to compare our prices and products with any other company. We will not place any orders before the end of the three day period unless you voluntarily choose to do so. Once the order is placed to the manufacturer, it takes three weeks for delivery and one day for installation.
Frequently Asked Questions – TO THE TRADE
How do you work with designers, contractors, or builders?
There are three ways we make window and door installation extremely convenient: 1) You may bring your client to our showroom, or 2) You can simply drop off or email us your client’s blueprints, or 3) We can meet with you at your client’s home to suggest and show window samples. Once style and size has been chosen, Frontline will quote a price for you.
Frequently Asked Questions – GUARANTEES
What kind of guarantees do you offer?
We offer two guarantees: 1) We guarantee to price match if you find a lower price, and 2) We offer a lifetime warranty on installation. After the installation of your windows or doors, you receive warranty paperwork from us. Plus, all of your warranty information is saved with the manufacturer. Some manufacturers transfer a lifetime warranty even after you sell your home to a new homeowner. When called for service, our technician can help you address warranty issues.